Shipping & Local Pickup
Canadian shipping alert: Canadian dress orders are temporarily on hold, beginning with orders placed September 4, 2026, while we address newly implemented tariff requirements. Please review the important notice in Section 10 below.
1. Domestic Shipping — U.S. Orders
Orders are typically processed within 2–3 business days after purchase, excluding weekends and holidays. Delivery to most U.S. addresses within the 50 states typically takes an additional 3–5 business days after the package is accepted by the carrier.
Nuu-Muu is a very small business, and orders are packed by a small team. During busy seasons, sales, travel, illness, family caregiving needs, or other temporary staffing constraints, order processing may occasionally take longer. If there is an unusual delay on our end before your order is shipped, we will do our best to communicate with you.
2. U.S. Standard Shipping Rates
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$0.01 to $149.99 — $9.99
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$150.00 and over — FREE standard shipping
3. Free Shipping and Returns
Free shipping is based on the value of the merchandise you ultimately keep.
For U.S. orders, if you received free outbound shipping on your order and your return brings the kept merchandise total below the U.S. free-shipping threshold, the original outbound shipping cost may be deducted from your refund.
For Canadian orders, if you received free outbound shipping on your order and your return brings the kept merchandise total below the Canadian free-shipping threshold, the original outbound shipping cost may be deducted from your refund.
If Nuu-Muu provides a prepaid return label, the return-label cost may also be deducted from your refund unless otherwise stated or required by law.
For full return details, please see our Returns, Exchanges & Refunds Policy:
https://nuu-muu.com/policies/refund-policy
4. Local Pickup & In-Person Shopping
Local pickup and in-person shopping or fitting appointments may be available by appointment only at Nuu-Muu HQ in Bellingham, Washington.
Nuu-Muu does not currently have regular retail store hours and is not open for walk-in pickup or shopping.
Please do not come to Nuu-Muu HQ or any pickup location unless you have received a clear confirmation email from Nuu-Muu confirming your appointment time or pickup instructions.
For current address information, accessibility notes, appointment details, and local pickup instructions, please see: Local Pickup & In-Person Shopping Appointments – Nuu-Muu
If You Want to Ask About Local Pickup
Standard shipping may be charged at checkout, even for local customers.
If you would like to ask about local pickup, please email liveperson@nuu-muu.com before placing your order or as soon as possible after placing it.
When local pickup can be arranged before the order enters the shipping process, Nuu-Muu may offer a $5.00 courtesy refund from the standard $9.99 shipping charge.
This partial refund helps share the savings while also accounting for the time involved in preparing, coordinating, and handling local pickup appointments.
If a shipping label has already been purchased or the order has already entered the shipping process, the shipping charge generally cannot be refunded.
5. Tracking and Carrier Delays
Nuu-Muu sends automated email updates as orders move through fulfillment and shipping. You should receive an email when your order is fulfilled and/or when tracking information becomes available.
Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after the carrier receives the package.
Once a package has been accepted by the carrier, delivery timing is outside Nuu-Muu’s direct control. If tracking appears delayed or stalled, please allow time for the carrier to update its system.
If your package appears significantly delayed or lost, email liveperson@nuu-muu.com and we’ll help determine the next step.
6. Incorrect or Incomplete Addresses
Please review your shipping address carefully before placing your order. Nuu-Muu is not responsible for packages delayed, lost, or returned due to an incorrect or incomplete address provided at checkout.
If you notice an address error after placing your order, please email liveperson@nuu-muu.com as soon as possible. We’ll do our best to help if the order has not yet shipped.
Once a shipping label has been purchased or a package has entered the shipping system, the order can no longer be changed by Nuu-Muu. We may be able to contact the carrier and request an address correction, but we cannot guarantee that the carrier will be able to update or reroute the package.
If the package is returned to Nuu-Muu because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.
7. Order Cancellations
For eligible unfulfilled orders, customers may be able to request cancellation through Shopify within 15 minutes after placing the order.
To request cancellation, open your order confirmation email or sign in to your Nuu-Muu customer account and view the order. If the order is still eligible for cancellation, Shopify may show a cancellation option such as Cancel items, Cancel order, or Cancel or return on the order-status page.
Customers using the Shop app may also be able to request cancellation through the order details in the Shop app if the order is still eligible.
Submitting a cancellation request does not automatically cancel the order. Nuu-Muu must review the request and either approve or decline it. After the 15-minute cancellation window has passed, cancellation requests are not guaranteed.
Nuu-Muu may be unable to cancel or change an order after it has been accepted, fulfilled, packed, or entered into the shipping process.
If you notice an issue with your order after placing it, such as an incorrect size, style, print, shipping address, or shipping method, please review your Shopify order/account options right away. You may also email liveperson@nuu-muu.com as soon as possible, but emailing does not guarantee that we will see or be able to act on the request before the order enters fulfillment or shipping.
Final sale items are not eligible for cancellation once the cancellation window has passed, unless otherwise required by applicable law or expressly stated elsewhere in this policy.
Once a shipping label has been purchased, an order has been packed, or a package has entered the shipping process, the order generally cannot be canceled or changed.
8. Returned-to-Sender Packages
If a package is returned to Nuu-Muu because of an incorrect address, failed delivery attempt, refusal, or failure to pick up the package, we will contact you once it is received.
Additional shipping charges may apply to resend the order. Original shipping charges are generally non-refundable.
9. International Shipping — Shipping Outside of the U.S.
International delivery times vary by destination and may take several weeks or longer. Delays can occur due to carrier routing, customs processing, carrier handoffs, local delivery conditions, or other factors outside of Nuu-Muu’s control.
Shipping rates are shown at checkout based on destination, available carrier services, and current Shopify and carrier settings.
International customers are responsible for reviewing the full checkout total and the applicable international shipping information on this page carefully before placing an order.
10. Canadian Destinations
Temporary Hold on Canadian Dress Orders
Updated September 9, 2026
Due to Canada’s newly implemented tariff requirements, all unfulfilled dress orders shipping to Canada that were placed on or after September 4, 2026, are temporarily on hold until further notice.
The hold includes certain orders placed before the tariff’s September 8 effective date because the applicable customs treatment may depend on when a package began its shipment to Canada—not simply when the customer placed the order.
We are working to confirm how the new tariff will be calculated and handled by Shopify, DHL, and related customs systems. We will review each affected order individually and contact the customer directly regarding applicable import charges, available options, and next steps.
At this time, we cannot provide a reliable fulfillment, shipping, or delivery date for Canadian dress orders. The usual processing and delivery estimates shown elsewhere on this page do not currently apply to these orders.
Customers with affected, unshipped orders may continue to wait while we investigate or request cancellation for a full refund by emailing liveperson@nuu-muu.com. For orders affected by this temporary Canadian shipping hold, this cancellation option also applies to unshipped final-sale items, notwithstanding the ordinary cancellation limitations described in Section 7.
If additional payment is required before an order can be shipped, Nuu-Muu will contact the customer and obtain authorization before charging or shipping the order.
We sincerely apologize for this sudden disruption and the uncertainty it creates. We will update this notice as soon as we have dependable information.
Canadian Shipping Options Under Normal Circumstances
Under normal circumstances, the following Canadian shipping options may be available at checkout. These options and their associated delivery estimates do not override the temporary hold described above:
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$0.01–$249.99 CAD
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DHL Express Shipping — rate calculated based on destination; or
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Economy International Flat Rate — $28 CAD
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$250.00 CAD and over — FREE shipping
Economy international shipping, including free shipping, commonly takes several weeks and may take a month or longer, especially when customs processing or carrier handoffs cause delays. Tracking updates may appear delayed or stalled at times due to handoffs between multiple carriers.
While the temporary Canadian shipping hold remains in effect, selecting DHL Express or another expedited option will not expedite Nuu-Muu’s review or release of the order. Customers who need an order by a particular date should not rely on any delivery estimate currently displayed at checkout.
Please note: Free Canadian shipping is based on the value of the merchandise you ultimately keep. If a return brings the kept merchandise total below the Canadian free-shipping threshold, the original outbound shipping cost may be deducted from your refund.
11. Canada — Duties, Taxes, Tariffs & Import Charges
Updated September 9, 2026: Canada implemented new tariffs on certain products from the United States effective September 8, 2026. Customs rules, tariffs, surtaxes, carrier requirements, and government requirements may continue to change.
Nuu-Muu ordinarily ships to Canada, and our Canadian checkout is intended to calculate and collect applicable duties, taxes, tariffs, and import-related charges whenever possible before the customer completes a purchase.
Nuu-Muu dresses are made in the United States. Canadian customers should review the full checkout total and this policy carefully before placing an order.
Most Nuu-Muu dresses are currently classified under HS code 6104.43.00, which generally covers women’s or girls’ knitted or crocheted dresses of synthetic fibres. Canada’s current tariff list assigns a 50% surtax to goods under this classification when they are determined to be U.S.-origin for purposes of the surtax.
The final product classification, country-of-origin treatment, ordinary customs duty, surtax, taxes, and other import charges are determined by Canadian customs authorities and/or the carrier. Nuu-Muu is not a customs broker and cannot guarantee how a particular shipment will be assessed.
Nuu-Muu cannot guarantee that no additional customs, tariff, duty, tax, brokerage, or carrier charges will be assessed if laws, tariffs, government requirements, carrier processes, customs treatment, or checkout calculations change.
While we will do our best to keep this page updated, this page may not always reflect the most current tariff or customs rules in real time. For the most up-to-date information, please review current Government of Canada and Canada Border Services Agency information before placing an order.
Government of Canada—complete list of U.S. products subject to Canadian counter-tariffs:
Canada Border Services Agency: https://www.cbsa-asfc.gc.ca/
12. Canada — Delivered Duties Paid / DDP
Nuu-Muu ordinarily ships Canadian orders using Delivered Duty Paid, or DDP, service whenever possible.
Under normal circumstances, applicable duties, tariffs, taxes, and customs charges are calculated and collected from the customer at checkout. Nuu-Muu then remits or reimburses those charges through the shipping provider so that the customer should not be required to make an additional payment upon delivery.
While the temporary Canadian shipping hold described in Section 10 remains in effect, Nuu-Muu will not release an affected order for shipment until it has been reviewed.
If the amount collected at checkout does not appear sufficient to cover the applicable import charges, Nuu-Muu will contact the customer before shipping. The customer will then have the option to authorize payment of the additional amount or cancel the unshipped order for a full refund. Nuu-Muu will not charge an additional amount without the customer’s authorization.
If a carrier unexpectedly requests payment of import charges on a Canadian order shipped using DDP service, please do not refuse the package or pay the carrier before contacting Nuu-Muu at liveperson@nuu-muu.com so that we can investigate.
For Canadian economy shipments, tracking may show more than one carrier or tracking number because packages may transfer between carriers before final delivery.
13. All Other International Destinations
For international destinations outside the United States and Canada, shipping rates are calculated at checkout based on destination and available carrier services.
Delivery times vary by destination and may be affected by customs processing, carrier routing, local delivery conditions, and import requirements.
14. Customs, Duties, and Taxes — All International Orders
International customers are financially responsible for the duties, taxes, tariffs, surtaxes, import fees, customs-processing charges, brokerage fees, carrier fees, and other import-related charges applicable to their purchases, unless otherwise required by law.
When these charges are collected at checkout for a DDP shipment, Nuu-Muu remits or reimburses them through the shipping provider.
For shipments that are not sent using DDP service, the carrier or local customs authority may require the recipient to pay applicable import charges before delivery. Nuu-Muu cannot guarantee that duties and import charges can be prepaid for every destination or shipping service.
When an order is shipped using DDP service, the recipient should not ordinarily be required to pay additional import charges upon delivery. If a carrier unexpectedly requests such payment on a shipment identified as DDP, please contact Nuu-Muu before paying or refusing the shipment.
Tariff rates, customs requirements, carrier processes, and checkout calculations may change without advance notice. The final assessment is determined by the destination country’s customs authority and/or the carrier.
15. Refused, Undeliverable, or Abandoned International Shipments
If an international shipment is refused, returned, or abandoned because of an incorrect address, failed delivery attempt, refusal, failure to pick up the package, or unpaid charges on a shipment that was not sent using DDP service, the original shipping charges are generally non-refundable.
If a carrier requests unexpected import payment on a shipment identified as DDP, please contact Nuu-Muu before refusing the package.
If a package is returned to Nuu-Muu, any return shipping fees, customs charges, carrier fees, or other costs incurred may be deducted from the refund, unless otherwise required by law. In some cases, a shipment abandoned by the carrier or customs authority may not be recoverable and therefore may not be eligible for a merchandise refund.
16. Questions About Shipping
If you have questions about shipping, local pickup, an existing order, cancellation, or international charges, please email: liveperson@nuu-muu.com
Nuu-Muu currently provides customer support by email only. Nuu-Muu does not offer phone-based customer support.
Nuu-Muu is not a customs broker and cannot provide definitive legal or customs advice about how a particular shipment will be classified or assessed. For official information, please consult the applicable customs authority or carrier.