Shipping & Local Pickup

1. Domestic Shipping — U.S. Orders

Orders are typically processed within 2–3 business days after purchase, excluding weekends and holidays. Delivery to most U.S. addresses within the 50 states typically takes an additional 3–5 business days after the package is accepted by the carrier.

Nuu-Muu is a very small business, and orders are packed by a small team. During busy seasons, sales, travel, illness, family caregiving needs, or other temporary staffing constraints, order processing may occasionally take longer. If there is an unusual delay on our end before your order is shipped, we will do our best to communicate with you.

2. U.S. Standard Shipping Rates

• $0.01 to $149.99 — $9.99
• $150.00 and over — FREE standard shipping

3. Free Shipping and Returns

Free shipping is based on the value of the merchandise you ultimately keep.

For U.S. orders, if you received free outbound shipping on your order and your return brings the kept merchandise total below the U.S. free-shipping threshold, the original outbound shipping cost may be deducted from your refund.

For Canadian orders, if you received free outbound shipping on your order and your return brings the kept merchandise total below the Canadian free-shipping threshold, the original outbound shipping cost may be deducted from your refund.

If Nuu-Muu provides a prepaid return label, the return-label cost may also be deducted from your refund unless otherwise stated or required by law.

4. Local Pickup

Local pickup may be available by appointment only at Nuu-Muu HQ in Bellingham, WA. Nuu-Muu does not currently have regular retail store hours and is not open for walk-in pickup or shopping.

To arrange a pickup appointment, please email liveperson@nuu-muu.com after you receive confirmation that your order is ready for pickup. Please include your order number and a few pickup times that would work for you.

Pickup appointments are easiest to arrange Monday through Friday after 1:00 p.m. If you need a different pickup time, please let us know and we’ll do our best to find a time that works.

A pickup time is not confirmed until someone from Nuu-Muu replies and explicitly confirms the appointment time with you. Please do not head to Nuu-Muu HQ for pickup until you have received that confirmation.

Local pickup location:

Nuu-Muu
2801 Meridian Street, Suite 202
Bellingham, WA 98225

Nuu-Muu HQ is not staffed for walk-in pickup at all times, so unconfirmed pickup visits may not be accommodated.

A quick note: Nuu-Muu HQ is on the second floor, and the building does not have an elevator. If you choose local pickup but are unable to climb a flight of stairs, please let us know when arranging your pickup appointment. We can bring your package down to the parking lot for you.

If you accidentally choose local pickup but need your order shipped, please email liveperson@nuu-muu.com as soon as possible. We can update the order to add shipping before it is fulfilled.

If you are a local customer and accidentally pay for shipping when you intended to choose local pickup, please email liveperson@nuu-muu.com as soon as possible. If we receive your message before we purchase the shipping label or put the package into the shipping system, we can update the order for pickup and refund the shipping fee.

Once a shipping label has been purchased or a package has been entered into the shipping system, the order can no longer be changed. At that point, the package and its contents are outside of Nuu-Muu’s control. Any changes would need to be handled through the standard return process and, if desired, a new order.

Shipping fees are generally non-refundable once a shipping label has been purchased or the package has entered the shipping system.

5. Tracking and Carrier Delays

Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after the carrier receives the package.

Once a package has been accepted by the carrier, delivery timing is outside Nuu-Muu’s direct control. If tracking appears delayed or stalled, please allow time for the carrier to update its system. If your package appears significantly delayed or lost, email liveperson@nuu-muu.com and we’ll help determine the next step.

6. Incorrect or Incomplete Addresses

Please review your shipping address carefully before placing your order. Nuu-Muu is not responsible for packages delayed, lost, or returned due to an incorrect or incomplete address provided at checkout.

If you notice an address error after placing your order, please email liveperson@nuu-muu.com as soon as possible. We’ll do our best to help if the order has not yet shipped.

Once a shipping label has been purchased or a package has entered the shipping system, the order can no longer be changed. If the package is returned to Nuu-Muu because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.

7. Returned-to-Sender Packages

If a package is returned to Nuu-Muu because of an incorrect address, failed delivery attempt, refusal, or failure to pick up the package, we will contact you once it is received. Additional shipping charges may apply to resend the order. Original shipping charges are generally non-refundable.

8. International Shipping — Shipping Outside of the U.S.

International delivery times vary by destination and may take several weeks or longer. Delays can occur due to carrier routing, customs processing, carrier handoffs, local delivery conditions, or other factors outside of Nuu-Muu’s control.

Shipping rates are shown at checkout based on destination, available carrier services, and current Shopify/carrier settings.

9. Canadian Destinations

For Canadian shipping addresses, the following shipping options may be available at checkout:

• $0.01–$249.99 CAD
  • DHL Express Shipping — rate calculated based on destination; or
  • Economy International Flat Rate — $28 CAD
• $250.00 CAD and over — FREE shipping

Economy international shipping, including free shipping, commonly takes several weeks and may take a month or longer, especially when customs processing or carrier handoffs cause delays. Tracking updates may appear delayed or stalled at times due to handoffs between multiple carriers.

If timing is important, we recommend selecting an expedited shipping option at checkout.

Please note: Free Canadian shipping is also based on the value of the merchandise you ultimately keep. If a return brings the kept merchandise total below the Canadian free-shipping threshold, the original outbound shipping cost may be deducted from your refund.

10. Canada — Delivered Duties Paid / DDP

Orders shipped to Canada are sent Delivered Duties Paid, or DDP, whenever possible. This means applicable duties, taxes, and customs fees are calculated and collected at checkout, so there should be no additional charges due upon delivery.

While we make every effort to ship Canadian orders DDP, customs and carrier regulations may change, carrier processes may vary, or additional verification may be required. These issues can occasionally cause delays or additional carrier/customs communication.

For Canadian economy shipments, tracking may show more than one carrier or tracking number because packages may transfer between carriers before final delivery.

If you have questions about duties, taxes, or shipping timelines for your Canadian order before placing an order, please email liveperson@nuu-muu.com. We’re happy to help clarify what to expect.

11. All Other International Destinations

For international destinations outside the United States and Canada, shipping rates are calculated at checkout based on destination and available carrier services.

Delivery times vary by destination and may be affected by customs processing, carrier routing, local delivery conditions, and import requirements.

12. Customs, Duties, and Taxes — All International Orders

We do our best to calculate and collect applicable duties, taxes, and customs fees at checkout whenever possible using Shopify settings and carrier policies. These charges vary by country and are determined by the destination’s customs authority.

In some cases, duties and taxes cannot be prepaid due to local regulations or carrier limitations. When this happens, the carrier or local customs office may contact you directly to collect any additional fees before delivery.

Any customs duties, taxes, import fees, brokerage fees, carrier fees, or other charges assessed by the destination country, customs authority, or carrier are the responsibility of the recipient.

13. Refused, Undeliverable, or Abandoned International Shipments

If an international shipment is refused, returned, or abandoned due to unpaid customs fees, duties, taxes, failed delivery, refusal, or failure to pick up the package, the original shipping charges are non-refundable.

If the package is returned to Nuu-Muu, any return shipping fees incurred may be deducted from the refund. In some cases, the shipment may be abandoned by the carrier and will not be eligible for a refund.

14. Questions About Shipping

If you have questions about shipping, please email liveperson@nuu-muu.com.

Nuu-Muu currently provides customer support by email only. Nuu-Muu does not offer phone-based customer support.