Returns & Exchanges
We want you to love your Nuu-Muu Dress! If something isn't quite right, most items may be returned within 30 days of delivery as long as they’re (a) unworn, unused, unwashed, unaltered, with tags attached, in original/sellable condition, and (b) not a final sale item.
1. How to Start a Return
For purposes of this policy, U.S. vs. international status is based on the order’s shipping address.
U.S. Customers — Shipping Addresses Within the United States
U.S. customers may start a return through the Orders section of the Nuu-Muu account page: https://account.nuu-muu.com/
You may also email liveperson@nuu-muu.com for assistance.
For eligible U.S. returns, Nuu-Muu may provide a prepaid return shipping label. The return-shipping cost will be deducted from your refund unless otherwise stated or required by law.
If your approved return includes multiple items, please return all approved items together in the same package using the return label provided.
International Customers — Shipping Addresses Outside the U.S.A.
International customers should start a return through the Orders section of the Nuu-Muu account page whenever possible: https://account.nuu-muu.com/
You may also email liveperson@nuu-muu.com for country-specific return instructions.
Please note: Nuu-Muu cannot provide prepaid return shipping labels for international returns. International customers are responsible for arranging and paying for return shipping through the carrier of their choice.
2. Refund Deductions for Shipping Costs
Free shipping is based on the value of the merchandise you ultimately keep.
If you received free outbound shipping on your order and your return brings the kept merchandise total below the applicable free-shipping threshold for that shipping destination, the original outbound shipping cost may be deducted from your refund.
If Nuu-Muu provides a prepaid return label, the return-label cost may also be deducted from your refund unless otherwise stated or required by law.
3. Return & Refund Timing
Return and refund timing can vary depending on the carrier, destination, and payment provider.
- Return packages may take up to two weeks or more to reach us, especially for international returns.
- Once received, returns are typically processed within a few business days.
- Your bank or credit card provider may take up to two additional weeks to show the refund after it is issued.
Starting a return request does not automatically issue a refund. Refunds are issued only after the returned item arrives at Nuu-Muu, passes inspection, and is approved for refund.
4. Exchanges
Nuu-Muu does not process direct exchanges online or by mail.
Please return your item and place a new order for the size, style, or print you would like instead. Our inventory often changes quickly, and placing a new order helps make sure you get your first choice before it sells out.
5. Damaged, Defective, or Incorrect Items
If something arrives damaged, defective, or incorrect, please contact us right away at liveperson@nuu-muu.com so we can review the issue and help make it right.
Please include your order number, a description of the issue, and clear photos of the item and problem area, if possible.
6. Non-Returnable Items
The following items are not eligible for returns, exchanges, or price adjustments:
- Final sale items
- Gift cards
- Custom products, including special orders, personalized items, and print-on-demand items
Final sale items are not eligible for returns, exchanges, or price adjustments unless otherwise required by applicable law.
7. Questions
If you have questions about a return, refund, exchange, sizing, or international shipment, please email liveperson@nuu-muu.com.
Nuu-Muu currently provides customer support by email only. Nuu-Muu does not offer phone-based customer support.
8. Full Returns, Exchanges & Refunds Policy
Detailed information on international returns, Canadian returns, EU/UK rights, damaged or defective items, customs, refund timing, and more is available here: https://nuu-muu.com/policies/refund-policy